Refund Policy

Overview

Thank you for choosing VedaInc. We strive to provide high quality software, browser extensions, and digital services. This Refund Policy explains when refunds may be granted for purchases made through our website using Dodo Payments.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• You experience a technical issue caused by our product that prevents access to paid features, and our support team is unable to resolve the issue within a reasonable period.
• A duplicate payment was made for the same purchase.
• Other exceptional circumstances that we determine, at our sole discretion, qualify for a refund.

One Time Purchases: Refunds are generally not available for one time purchase products. Where a free trial is offered, users are encouraged to evaluate the product during the trial period and purchase only after they are satisfied that it meets their needs.

Refund Request Period

Refund requests should be submitted within 3 days of the original payment date, unless the specific product or service explicitly states a different refund period. Requests submitted after the applicable refund window may not be eligible for a refund.

Non Refundable Situations

Refund requests will generally not be approved in the following situations:

• The product or service is functioning substantially as described and no reproducible defect or technical issue caused by our product can be identified.
• The issue is caused by third party software, browser extensions, browser settings, operating system configuration, internet connectivity, device specific limitations, or other factors outside our reasonable control.
• The applicable refund period has expired.
• The request is based solely on a change of mind, personal preference, or because the product is no longer needed.
• For subscription products, unused time, partial billing periods, or failure to cancel a subscription before renewal do not automatically qualify for a refund.
• For one time purchase products, refunds are generally not available after purchase unless the purchase qualifies under the eligibility criteria described in this policy. Where available, users are encouraged to evaluate the product using any free trial or free version before purchasing.
• Abusive, fraudulent, or bad faith refund requests may be declined.

How to Request a Refund

To request a refund, please contact our support team and include:

• Your Order ID or Transaction ID.
• The email address used for the purchase.
• A brief description of the issue.
• Any relevant screenshots or supporting information.

We aim to review refund requests within 3 to 5 business days. If approved, the refund will be issued to the original payment method. Processing times after approval depend on your payment provider and financial institution.

Payment Processing

Payments are securely processed through Dodo Payments. Approved refunds are issued through the same payment provider whenever possible and returned to the original payment method used for the purchase.

Subscription Cancellations

You may cancel your subscription at any time. Cancellation stops future automatic renewals, but does not affect your access to the service until the end of your current billing period.

Cancelling a subscription does not automatically entitle you to a refund for payments that have already been processed. Refunds are only provided for purchases that qualify under this Refund Policy.

Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us:

Email: [email protected]

Website: https://vedainc.site